Please rotate your phone back to portrait orientation for an optimum experience.


Are your products genuine Sterling Silver?
Yes. As an Assay Assured Jewellery Retailer we guarantee that all of our silver jewellery is 925 Sterling Silver. We use only industry certified suppliers who are fully compliant to the strict EU Reach Regulations which ensures precious metal jewellery to be produced to the highest quality and also free from harmful substances including allergenic metals such as Nickel. By law all Sterling Silver jewellery items that weigh 7.78 grams or more must carry a hallmark and we can guarantee that all of our products which fall in this criterion are therefore hallmarked.
What makes you different from other jewellery retailers?
  • We are a specialist jewellery chain retailer with a greater depth of experience and understanding of Sterling Silver chains in the market. Unlike other online retailers and high street jewellers who adopt a ‘one fits all’ offering, our focus of the chain market results in appealing to the much diverse range of shoppers who we feel are underserved. Thus, our growing variety of styles and sizes allows for a more tailored selection for best suitability.
  • Attention to detail is everything and we will never compromise on our high standards. Every chain is carefully chosen for its particular link shape, soldering, finishing and clasp fastening. Our chains are the most luxurious and premium quality being offered in the market.
  • Our company comprises of jewellers and jewellery professionals whom have worked in various facets of the trade. Together we offer a wealth of expertise from backgrounds in manufacturing, bespoke design, wholesale distribution and retail.
  • Because we love what we do our commitment, passion and skills drives us to consistently deliver great service that’s more personable. We are always striving for customer excellence
How do I place an order?
    1. Select the item and quantity you wish to purchase from the product page
    2. Click the BUY NOW button to fast track to the Checkout ( Now skip to read step 6 below)
    3. If you would like to add an additional items instead click ADD TO BAG.
    4. Once you are ready to checkout click on the shopping bag icon located in the top right corner
    5. On the Bag Page Review the items you are purchasing and click Proceed to Checkout
    6. You may checkout as a Guest by entering your e-mail address or with Social Login or if you are have registered for a free account to use the relevant credentials
    7. Two Step Checkout – Now Simply complete the form ensuring all fields marked with an asterix * are filled out
    8. Continue to pay with your credit or debit card with Sagepay Secure Payments by clicking CONTINUE TO SAGEPAY. You will be redirected Sagepay's site momentarily to complete payment. Sagepay is a secure payment provider who process payments. No additional charges arise for the use of Sagepay.
    9. You will be redirected to our ORDER SUCCESS Page that will confirm successful payment has been received and your order is awaiting dispatch.

    You needn't have an account to place an order with us and can checkout as a Guest. If you decide to Create an Account with us, it's free and has the added benefits of saving items for ordering at another time, keeping a history for you to check previous orders, view your order status, and save delivery addresses for quicker Checkout in future.
How do I cancel an order?
In the event that you need to cancel an order placed with us online please send us an email including your order number and reason for cancellation as soon as possible. As we offer a speedy same day despatch on all orders received before 2pm, providing we are notified within this time frame we will be able to process straight away. Where notification is received from you after 2pm when we have already despatched we will be unable to cancel the transaction.
What payment methods do you accept?
To suit every customer we can accept Visa, Visa Electron, Mastercard, Maestro, Switch, Solo and American Express. This includes business and commercial debit / credit cards. All payments are processed through Sagepay, a secure payment provider.
What does my Order status mean in My Customer Dashboard?
PROCESSING Means payment for your order has been received and is being prepared for dispatch. COMPLETED Means your order has been processed and dispatched, an e-mail will be provided to include a copy of your order details, and any tracking numbers CANCELLED: Your order payment was not received, your cart was abandoned. ON HOLD: Your order has been received and payment accepted, but temporarily stopped from being processed owing to a security check being required. We will contact you by e-mail for such Order Statuses.
When will I receive my order?
Delivery speeds will vary depending upon the service selected. For further information please kindly navigate to our Delivery & Returns page found under the Customer Service menu at the bottom of our home page. Thank You
I’ve purchased the wrong chain size may I return for a refund / exchange for a different size?
You are, of course welcome to return an item if it does not fit and you are seeking for an alternative size. In this case, we recommend to replace a new order at your convenience for the desired size, and then to separately return the unwanted item back to us where upon receipt a refund will be issued. For further information on our no quibbles and hassle-free returns policy please kindly navigate to our Delivery & Returns page found under the Customer Service menu at the bottom of our home page. Thank You
I need to contact you, how do I do this?
Very simply get in touch with us by using our online form on our Contact page as found in the links at the bottom of every page.