Delivery & Returns

UK DELIVERY

We appreciate that the delivery of your order is a vital part of your shopping experience. That’s why we use the most efficient, reliable, tracked and cost-effective couriers to ensure that you receive your order safely. Our flexible delivery options below are the most competitive and to accommodate various lifestyles, wherever and whenever you wish to receive your order. Oh, we’re also super speedy to process orders, offering same-day dispatch on all orders received and approved before 1pm Monday to Friday. Any orders received after this cut-off time will be dispatched the next working day (Excludes Public and Bank Holidays). Weekend orders are dispatched first thing on the following Monday.

Whilst the majority of orders will arrive within the estimated dates, please note unless you have opted for a guaranteed delivery service, other services offered provide only estimated dates. Therefore you should be prepared from time time to expect a small chance of a delay that orders can arrive slightly after the estimated dates. Please contact us to seek further guidance if unsure. More information about their latest delivery services can be found visiting their website HERE

DELIVERY OPTIONS

Order Tracking

You can track the status of your package HERE
Please note that although majority of orders are delivered well within Royal Mail’s estimated dates, there may be rare instances beyond our control, where it may take a little longer for your order to arrive. If this is the case then we first ask for your kind grace and patience in allowing a little extra time for the Royal Mail to delivery your order. Once the estimated delivery date has passed please notify us a soon as possible so that we can advise further with you.

Returns

We guarantee that all of our products are manufactured to the highest quality standards in the industry and worldwide, and certain that you will be pleased with your purchase. Nevertheless, on the rare occasion that you are not satisfied we will be more than happy to offer a refund. If you're seeking to change your original order item(s) for an alternative item (size, length, style etc) please return your order item(s) back to us and kindly replace a new order separately at your convenience.

Buyers are responsible for return costs.

Steps to Return:

For a Refund:

We provide up to 28 days from the day after delivery providing that you follow our returns request procedure below:

- Simply contact us via the returns email address on your packing slip at any time within 14 days of receiving your order to notify us you wish to return your order or our contact form HERE
- Within 24-48 hours of receiving your return request we'll provide you with an Returns Number (RMA Number) and Return Slip for your return.
- Once we've approved your return and provided you with a Returns Slip you'll then have a further 14 days in which you can post your return item(s) back to us.

In rare cases where you have posted your return back to us within 14 days of your RMA Number and Returns Slip issued, but owing to delays within the Royal Mail we receive it outside of this 14 day period, we will consider this to have been returned on time and thereby not hold your responsible for any delays. Any returns that are posted to us after 14 days of authorising your return will not be accepted and returned back to you.

Buyers are responsible for any return costs. Obtaining a free Proof of Post/Certificate of Posting from your local post office is advised to verify the date of return. When returning please ensure to use one of the Royal Mails Services, if unsure please contact us. We also understand visiting a post office may be not always be convenient, therefore as an alternative you may opt to purchase your postage online and drop your return in a post box or have the Royal Mail collect from your doorstep. The Royal Mail website facilitates purchasing your postage online and also arranging a collection from your doorstep, including options where they can bring a label to you or you can print the label yourself.

More Information is available on the Royal Mail website here:
https://www.royalmail.com/collection
https://send.royalmail.com

RETURNS CONDITIONS FOR ALL RETURNS

You should return the unworn item to us in its Original Condition (Click here for what we define as original condition) and original packaging (includes any moisture-proof packaging, giftbox with pouch and black string security tags that read "RETURN VOID IF REMOVED" ) and with relevant purchase receipts. We're unable to accept any returns or exchanges where the security tag has been removed from the product. If your item is additionally packaged in a plastic sleeve we accept you require to remove the item from the sleeve in order to be able to try for size. Therefore any item purchased can be worn to try on for size but must not be returned damaged even if unintentionally caused by accident, neglect or misuse. In the rare event you have received a faulty/damaged item you must report this to us within 48 hours. Please note that in the interests of hygiene we are unable to accept refunds and exchanges on earrings and pierced jewellery. This does not affect your statutory rights. Please be advised that if you have your item/s altered, repaired, or adjusted privately by an individual or commercially by another company, then this will invalidate your right to receive a refund or exchange. To maintain eligibility on this policy all work must be carried out by V C Ltd or an approved third-party company working on behalf of V C Ltd. We're unable to authorise a return request to be refunded/exchanged where it was part of an order already previously returned for an exchange. In essence we cannot exchange an exchange or refund an item already exchanged.

How long it takes us to process your Return or Exchange:
Whilst most returns are usually processed within 1-5 working days of receipt, please kindly grace us some patience and allow up to 7 working days at the most for us to process your return once it has arrived. We will notify you of arrival of your return and how long you can expect for your return to be processed by email, but you should ensure to label your RMA number on the front or back of the package so we can do that. Once a refund has been applied from our system, it may take between 1-3 working days to be processed by your card issuing bank. All refunds once applied will be notified to you via e-mail and sent directly to the e-mail address you have provided to us on the checkout page. Where you have used Social Login (Facebook or Google) to checkout, this will be the same e-mail used for that Social Media Account. If you have not received an e-mail and it is not in your junk or spam folders please contact us directly on the link provided below.

Whilst our contact details are also available with your purchase, you are also welcome to contact us by phone or e-mail HERE

For full terms & conditions regarding returns please visit our Terms & Conditions section HERE

TRADE ORDERS: We do not service orders to photography studios, film studios, television studios, production departments, costume departments or theatres. Any order placed with us by media companies will be refunded or voided immediately. Orders placed with us by companies, individuals, or individuals on behalf of any commercial entity for personal or commercial purposes have 5 working days from the date of receipt to inform of us their wish to return any goods. We do not accept any return requests after 5 working days following the date of receipt.