Delivery & Returns

At The Chain Hut we appreciate that the delivery of your purchase is a vital part of your shopping experience. Therefore, we use the most efficient, reliable and cost-effective courier services to ensure you receive your order safely.

All items are professionally packaged and concealed with discretion

We offer same-day despatch for all orders placed and approved before 2pm (Monday to Friday), after that the next working day. Orders placed on bank holidays will be dispatched the next working day. 

Our delivery options below are the most competitive and flexible to accommodate various lifestyles including an express next day delivery service available for urgently required items

Additional Information:
* RM24 + Signature: requires a signature on receipt

** Royal Mail Next Day Special Delivery: Delivered the Next Day when orders are placed by 2pm (Mon-Fri). When selecting this service on Satutrday, Sunday, or a Bank Holiday orders will be dispatched the immediate next working day and will delivered the next working day.

Please note that although the vast majority of orders are delivered well within Royal Mail’s estimated dates there may be rare instances beyond our control as with any courier service, where it may take a little longer to arrive. We would kindly request some patience to accommodate this, nevertheless do notify us as soon as possible so that we can investigate  and advise further. 

RETURNS & EXCHANGES

We guarantee that all of our products are manufactured to the highest quality standards in the industry and worldwide, and certain that you will be pleased with your purchase. Nevertheless, on the rare occasion that you are not satisfied we will be more than happy to offer a refund or an exchange (subject to availability). Simply return the unworn item to us in its original packaging and with relevant purchase receipts within 30 days of receipt to the PO BOX address provided on your invoice.  If you have posted this item to us within 30 days but owing to delays within the Royal Mail we receive it outside of this 30 day period we consider this to still have been returned on time. Any returns that are posted to us outside of this 30 day period will not be accepted. Please note that in the interests of hygiene we are unable to accept refunds and exchanges on earrings and pierced jewellery. When returning please ensure to use one of the Royal Mails Services, if unsure please contact us. This does not affect your statutory rights.

Buyers are responsible for any return costs. 

Please be advised that if you have your item/s altered, repaired, or adjusted privately by an individual or commercially by another company, then this will invalidate your right to receive a refund or exchange. To maintain eligibility on this policy all work must be carried out by V C Ltd or an approved third party company working on behalf of V C Ltd.

Please contact us beforehand so that we can provide a RMA number for your return and accordingly provide you with our full returns address. All returns are usually processed within 24-48hours but may take a maximum of 7 days from the date of receipt. 

With our contact details also available with your purchase, you can also send us a message via our contact points here