Delivery & Returns

DELIVERY

At The Chain Hut we appreciate that the delivery of your purchase is a vital part of your shopping experience. Therefore, we use the most efficient, reliable and cost-effective courier services to ensure you receive your order safely.

All items are professionally packaged and concealed with discretion.

We offer same-day despatch for all orders placed and approved before 1pm (Monday to Friday), after that the next working day. Orders placed on bank holidays will be dispatched the next working day.

Our delivery options below are the most competitive and flexible to accommodate various lifestyles including an express next day delivery service available for urgently required items.

Covid-19 Important Information: We continue to operate in fulfilling your orders as usual and dispatching with the Royal Mail Mon-Fri. During this time whilst the majority of orders will arrive within the estimated dates, please note these are estimated dates and not a guaranteed delivery window owing to factors beyond our control with human resource issues at the Royal Mail.  Therefore you should be prepared to expect a chance of delay. Please contact us to seek further guidance if unsure.

Read More: https://thechainhut.co.uk/covid-19

10:30 May 5 2020 [Update] Owing to resource implications the Royal Mail's Special Delivery Service that normally Guarantees delivery by the Next Day by 1pm has changed.
If you decide to opt for this service on the checkout, your order will still be priorotised within their network however, they will be unable to guarantee the delivery by 1pm the next working day. 
In some cases this maybe by 9pm the next working day, but guaranteed within 2 working days from the date of dispatch.

Read more on their website here:
https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update

UK & Repubilc of Ireland Delivery Addresses:
You can track the status of your package HERE.

Please note that although the vast majority of orders are delivered well within Royal Mail’s estimated dates there may be rare instances beyond our control as with any courier service, where it may take a little longer to arrive. We would kindly request some patience to accommodate this, nevertheless do notify us as soon as possible so that we can investigate  and advise further. 

NO QUIBBLES RETURNS & EXCHANGES

We guarantee that all of our products are manufactured to the highest quality standards in the industry and worldwide, and certain that you will be pleased with your purchase. Nevertheless, on the rare occasion that you are not satisfied we will be more than happy to offer a refund or an exchange (subject to availability).

Steps to Return:

• -Simply contact us within 14 days of receiving your order to notify us you wish to return your order.
• -We will then provide an RMA number.
• -Once we have issued you with an RMA number you then have a further 14 days to return your item.

You should return the unworn item to us in its original condition and original packaging (includes any moisture-proof packaging and giftbox) and with relevant purchase receipts. If you have posted this item to us within 14 days of the date of notifying us of your return but owing to delays within the Royal Mail we receive it outside of this 14 day period, we will consider this to have been returned on time. Obtaining a free Proof of Post/Certificate of Posting from your local post office is recommended to verify the date of hand over. Any returns that are posted to us after 14 days of notifying us of a return will not be accepted. In the rare event you have received a faulty/damaged item you must report this to us within 48 hours. Please note that in the interests of hygiene we are unable to accept refunds and exchanges on earrings and pierced jewellery. When returning please ensure to use one of the Royal Mails Services, if unsure please contact us. This does not affect your statutory rights. 

Buyers are responsible for any return costs.

Please be advised that if you have your item/s altered, repaired, or adjusted privately by an individual or commercially by another company, then this will invalidate your right to receive a refund or exchange. To maintain eligibility on this policy all work must be carried out by V C Ltd or an approved third party company working on behalf of V C Ltd.

Whilst most returns are usually processed within 24-48hours of receipt (update) during this current COVID-19 situation, please kindly grace us some patience and allow up to 7 working days for us to process your return once it has arrived. We will notify you of arrival of your return by email should you label your RMA number on the front or back of the package. Once a refund has been actioned from our system, it may take between 3-5 working days to be processed by your card issuing bank. All refunds once actioned will be notified to you via e-mail and sent directly to the e-mail address you have provided to us on the checkout page. Where you have used Social Login (Facebook or Google) to checkout, this will be the same e-mail used for that Social Media Account. If you have not received an e-mail and it is not in your junk or spam folders please contact us directly on the link provided below.

Whilst our contact details are also available with your purchase, you are also welcome to contact us by phone or e-mail HERE

For full terms & conditions regarding returns please visit our Terms & Conditions section HERE


Please kindly note the process for returning orders relating to alternative product size (length, thickness etc):

You are, of course welcome to return an item if it does not fit and you are seeking for an alternative size.
In this case, we recommend to replace a new order at your convenience for the desired size, and then to separately return the unwanted item back to us where upon receipt a refund will be issued.