We dispatch orders on weekdays only when placed within our daily dispatch cut off time, 1pm (excluding bank holidays). If you place an order after 1pm on Friday, over the weekend or on a Bank Holiday, your order will be dispatched the next working day.

Once you make payment, you'll be redirected to our website with an Order Number to indicate a Successful checkout. We'll also send an email to confirm your order along with further details. For more information about our payment processor you can visit the Payments section within these FAQs.

At The Chain Hut, we endeavour to keep you in the loop at crucial stages of your order. Accordingly we'll send you in the following order: (1) an Order Confirmation email to confirm receipt of order (2) an email from Sagepay to confirm successful payment and specific details for your order. (3) We'll also send you an Order Dispatch Confirmation email on the day that your order is handed over to our delivery partners an email to confirm it is on it's way. This email will include any relevant tracking numbers along with your invoice.

In the event that you need to cancel an order placed with us online please contact us HERE, citing your order number and reason for cancellation as soon as possible. As we offer a speedy same day dispatch on all orders on weekdays received before 1pm, providing we are notified before 1pm we will be able to process your cancellation straight away. Where notification is received from you after 1pm when we have already dispatched we will be unable to cancel the transaction, however we still recommend to contact us HERE so we can advise further regarding the return of an order.

If you haven't received any emails from us to confirm your order, it may be that you've made an error when entering your email address on the checkout or our emails may be sitting undiscovered in your junk or spam folders in your email account. For Gmail accounts we also recommend to additionally check your 'Promotions' Tab.

If you've received other emails to confirm your order has been successful, it may be that your order is on Hold. On occasion where there are incorrect details on your order relating to your delivery or billing addresses or payment information not meeting our security checks we will have contacted you by email, telephone or text requesting the missing information. You should get back to us within 24 hours of this and assist us with the requested information. In the event all contact details provided with your order are incorrect, we'll cancel and refund your order in full.

We love to talk and our customer service advisors are available to take your order over the telephone Monday to Friday 9:30am to 4pm. Our telephone number can be found on our contact page HERE

On occasion where your order has not passed the security checks, or we have contacted you requesting clarification on missing or incomplete order information we may cancel your order and issue a full refund. If we do so we'll send you an email to confirm cancellation along with the reason.

If you need to add items to an order that has not yet been dispatched, please contact us using our telephone number provided HERE

Absolutely. So long as your order has not been dispatched, you can contact us HERE and we will ensure to remove any pricing from your packing slip.

You don’t need to register an account with us to place an order and you can select the option of checking out as a Guest.

Using the email address that is associated with your Gmail or Facebook allows you to create an account with us and saves you remembering more passwords. There are many benefits of creating an account with us, including keeping track of the progress of your order and an order history in case you need to locate a previously placed order.

If you're facing difficulties placing an order between our working hours of Monday to Friday 09:30am - 4pm you can reach out to us by telephone using the telephone number on our contact page HERE. Outside of our customer service hours we recommend to send us an email or submit a query using our contact form HERE.

We're unable to fulfil orders to PO BOX or BFPO Addresses.

Yes.
Europe: Austria, Belgium, Denmark, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Spain, Sweden and Switzerland.
Rest of the World: Australia, Canada, United States.

During the time in which the delivery window for your opted service is still active, which for most services is approximately 1-3 working days after dispatch, it is our kind request not to contact us if you have not received your order, until after this has passed. If you've received this email it means your order has been handed over to the Royal Mail and is making its way through their network. Therefore, please kindly grace patience whilst the Royal Mail work incredibly hard to get mail to each household in the country safely and on time as best as they can at present. If this has not reached after the estimated time or you've opted for a Guaranteed Next Day Delivery service and 1 working day has passed, you are welcome to reach out to us citing your order number on our contact page HERE.

Depending upon the value of your order we offer delivery options that will reach you within either an estimated time frame or a guaranteed time frame. For more information please see our Delivery & Returns page

HERE for the most up to date options.

Please reach out to us citing your order number on our contact page HERE within 48 hours of receiving your order.

Depending upon the service selected, for Tracked 24 services the Royal Mail aim to deliver your order 1-3 working days after being dispatched whilst for Tracked 48 services the Royal Mail aim to delivery your order 2-3 working days after being dispatched. These are estimated dates only and not guaranteed. For Special Delivery services, these are guaranteed to reach you 1 working day after dispatch. For more information please visit our Delivery & Returns page HERE for the most up to date options .

We're unable to amend the delivery address on your order once placed. If you require to change the delivery address for your order and we haven't dispatched your order, please reach out to us via our Contact page HERE. We'll then apply a refund and you can replace a new order with the correct details.

Please reach out to us citing your order number on our contact page HERE within 48 hours of receiving your order.

Sterling Silver is precious, and deserves to be cared for with devotion. That's why you can be rest assured at The Chain Hut we package all of our jewellery to ensure your purchase arrives in a way that protects during transit along with package to allow you to store safely. We'll ensure to package your items with our signature Gift Boxes and additional protective packaging on all of our premium high polished items.

On the rare occasion that you are not satisfied we will be more than happy to offer a refund or an exchange (subject to availability). You should return the unworn item to us in its Original Condition and original packaging (includes any moisture-proof packaging and giftbox) and with relevant purchase receipts. We're unable to accept returns where items wrapped in protective film have been removed from the film.

We provide you 14 days starting from the day after you have received your order to contact us HERE to inform us of your wish to return your item. We'll then provide you with a returns slip by email and starting from the date of us sending you a returns slip, you'll then have up to 14 days to ensure this item is delivered back to us. Any return costs are the responsibility of the buyer.

We're only able to accept returns via the Royal Mail in the UK. If you are posting to us from overseas please contact us via our contact form. For UK customers, depending upon the service used different amount of compensation apply, therefore ensure you are covered for the contents accordingly. If unsure please check with your local Royal Mail Post Office or the Royal Mail website. More information: https://www.royalmail.com/retail-compensation-policy-loss or https://personal.help.royalmail.com/app/contact. Obtaining a proof of posting certificate is recommended because supports you as a consumer under the Consumer Contracts Regulations in the rare event of any claim for loss or damage on the part of the Royal Mail during transit.

You can return back to us by the following methods after we've issued you with an RMA Number:

We recognise for certain of our customers it may not be possible to go to a post office to post your return therefore alternatively you may instead be able to purchase your postage online and have the Royal Mail collect from your door step. This is currently free. To do this please see the following Royal Mail links: https://send.royalmail.com or https://www.royalmail.com/collection
Depending upon the service used different amount of compensation apply, therefore ensure you are covered for the contents accordingly. If unsure please check with your local Royal Mail Post Office or the Royal Mail website. More information: https://www.royalmail.com/retail-compensation-policy-loss or https://personal.help.royalmail.com/app/contact.

We'll notify you once we've received your return within 24-48hours of receipt. We'll also again notify you once we've applied the refund for any amount we owe you from our side too. If we're processing an exchange we'll ask you to get in touch with us in case of any additional payments are required.

Once we've sent you an email to confirm receipt, we'll process your return and apply a refund within 3-5 working days.

Once we apply your refund as standard it can take up to 3-5 working days to appear in your account depending upon your card issuing bank.

We provide you 14 days starting from the day after you have received your order to contact us HERE to inform us of your wish to exchange your item. We'll then provide you with an Exchanges returns slip by email and starting from the date of us sending you a returns slip, you'll then have up to 14 days to ensure this item is delivered back to us. Any return costs are the responsibility of the buyer.

Please note: we're only able to process exchanges for items £50 and over.

We'll aim to dispatch your exchange within 2 working days. If we're applying a refund too owing to a product price difference, once we apply your refund as standard it usually takes between 3-5 working days to appear in your account depending upon your card issuing bank.

Please contact us within 48 hours of receipt HERE.

Please contact us within 48 hours of receipt HERE.

We are unable to accept returns that have been altered.

To suit every customer we can accept Apple Pay and Google Pay using your Credit or Debit cards by the following providers: Visa, Visa Electron, Mastercard, Maestro, Switch, Solo and American Express. This includes business and commercial debit / credit cards. All payments are processed through Sagepay, a secure payment provider or Apple Pay or Google Pay.

This may be to a number of reasons. If you've made it to the Sagepay secure form to complete payment examples may include:

Don't panic, we'll be able to resolve this, however we recommend to send us an email or submit a query using our contact form as soon as possible HERE.

From time to time your card issuing bank may not authorise payment. In such cases we recommend to contact your bank directly. If you're unsure please contact us HERE and we'll advise whether this is an issue on our side or your card issuing bank.

The 3D Secure authentication is an additional fraud prevention scheme when processing transactions. It allows a consumer to prove they are the cardholder to the card issuer, typically by entering a one time password, or via biometrics (a facial or fingerprint scan etc.) or via the card issuers own risk based authentication system. If 3D Secure authentication is successful, you will have fraud liability protection for that transaction as this liability is now passed back to the card issuer.

Yes, you can place an order with us between our working hours of Monday to Friday 9:30am - 4pm via on our contact page HERE.

Once you've made payment on our website, your card issuing bank will set aside this transaction in your pending payments. This payment will then be transferred to us by the end of the day, usually at midnight

Once we apply your refund as standard it can take up to 3-5 working days to appear in your account depending upon your card issuing bank.

Yes. As an Assay Assured Jewellery Retailer we guarantee that all of our silver jewellery is 925 Sterling Silver. We use only industry certified suppliers who are fully compliant to the strict EU Reach Regulations which ensures precious metal jewellery to be produced to the highest quality and also free from harmful substances including allergenic metals such as Nickel. By law all Sterling Silver jewellery items that weigh 7.78 grams or more must carry a hallmark and we can guarantee that all of our products which fall in this criterion are therefore hallmarked. More information can be found by clicking HERE or on the Assay Assured website by clicking HERE . Our retailer certificate can also be found b clicking HERE

Conforming to the EU Regulation, REACH, that bans the use of toxic metals in precious metal jewellery. Toxic metals include Nickel, Lead, Cadmium and more. We ensure all of our products are manufactured to conform to these high standards set by the European Union for your safety.

By law all Sterling Silver jewellery items that weigh 7.78 grams or more must carry a hallmark and we can guarantee that all of our products which fall in this criterion are therefore hallmarked. More information about Hallmarking can be found in the official Hallmarking Office's dealer's notice HERE. Any items under this weight despite not legally requiring a hallmark, are still guaranteed to be Sterling Silver owing to our Assay Assured Retailer Certification. This is a certification that guarantees jewellery to be what it says it is and the only guarantee online for shoppers backed with the authority of the Edinburgh Assay Office . You can find more information on the Assay Assured website by clicking HERE

All of our products are packaged within a presentation gift box. Items themselves are individually protectively packaged in airtight packaging bags to prevent discolouration and scratches. Some of our premium items that have been hand polished are packaged with additional protection too to prevent scratching and to allow you to easily and fully inspect your purchase. You'll then be able to easily check the item for its suitability in length, thickness, style or weight upon receipt. This will also make it easier for you to return back to us just in case the product doesn't meet your satisfaction.

A little TLC can go a long way. Top tips: Dry your jewellery with soft materials If you get it wet; avoid splashing chemicals directly onto your jewellery such as perfumes or aftershaves or lotions. If you're applying cosmetics, it's always best allow them to dry first on your clothing or body. Putting your jewellery on last regardless of whether that's Chains, Bracelets, Rings or Earrings is always recommended. Additional guidance can also be found by visiting our Silver Care guide page by clicking HERE

More expensive then Gold, Rhodium is a precious metal of the platinum family. It's durable properties are favoured for use in jewellery and very widely is used as a plating on top of Sterling Silver to prevent the occurrence of tarnish as well as ensure longevity for colour owing to it's hard wearing nature.

Yes.

You'll be able to:

You can registerHERE

For a strong password we recommend all of the following:

You can Login before entering the checkout or also directly HERE

You don't need to register an account with us and you can also opt to checkout as a guest. If you checkout as a guest you'll still continue to receive all emails relating to your order and it's dispatch, but you'll be unable to see a history of your orders placed with us or easily manage any newsletter subscriptions or out of stock notifications. To manage such subscriptions you'll have to contact us directly HERE

You are welcome to contact us by email, telephone or use our online form found on our contact page HERE.

We're available throughout the week (excluding bank holidays and weekends):

• Monday 9:30am - 3:30pm
• Tuesday to Friday 9:30am - 4:00pm

We'll aim to respond to your email within 24-48 hours (excluding weekends and bank holidays.

As part of the Globally popular Men's lifestyle Magazine, Gentlemen Quarterly (GQ) in 2020 some of our top products were showcased in the British Edition. In case you missed those editions, you can see more of our feature in our Instagram feeds here:

As a chain specialist focussing exclusively on Sterling Silver chains we have adopted a strict quality assurance benchmark which exceeds other jewellery retailers in the market. Each chain style has been meticulously reviewed by its many aspects such as the type of clasp fastening, precious metal purity, finishing standard and link uniformity. From listening to our customers, industry experts and leading chain manufacturers we are able to offer the most desirable Sterling Silver chains which are made to the highest quality guaranteed. You can read more HERE

By subscribing to our newsletter releases:

If you've not yet received your first newsletter and changed your mind you can submit a query using our contact formHERE and we'll remove your email address from our mailing list within 24hours and send you one final email to confirm your unsubscription has been a success. If you've received a newsletter, you can simply click on the unsubscribe link at the bottom of your newsletter email.

Easy! You can visit our Chain Style Guide page to see all the Chain Link Styles in one place HERE