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CONSUMER TERMS & CONDITIONS

We are glad that you have chosen to visit our website and to provide you with complete transparency please kindly read these terms and conditions which apply to its use. By accessing, using and placing an order on this website whether as a guest or a registered user, you agree to abide by the terms and conditions detailed below. All contracts formed between ourselves (Us and You) shall be governed by English Law and any disputes arising in relation to this website shall be subject to the exclusive jurisdiction of the courts of England and Wales. These Terms & Conditions are effective from 12th December 2019 00:01am.

If your order was placed before 12th December 2019 please click here for our previous terms & conditions.

 

CONTENTS

  1. DEFINITIONS
  2. INFORMATION ABOUT US 
  3. CONTACT US
  4. INTELLECTUAL PROPERTY
  5. ACCESS TO THIS WEBSITE
  6. PLACING AN ORDER
  7. VALIDATION CHECKS
  8. PRICING & PAYMENTS
  9. WEBSITE CONTENT & ERRORS
  10. OFFERS & PROMOTIONS
  11. DELIVERY
  12. CANCELLATIONS, RETURNS & EXCHANGES
  13. NEWSLETTER SUBSCRIPTIONS
  14. LIABILITY

 

1 DEFINITIONS

“Conditions” means these terms and conditions;

“Contract” means the contract incorporating these conditions which is formed when you place an order and we confirm acceptance of such order;

“International” means countries other than the United Kingdom;

“Order” means an order placed by You through this Website for one or more Products and/or Services;

“Personal Information” means all and any information provided by You in an Order or when registering on any part of this Website to include without limit your name, address and card details;

“Product” means any product advertised on this Website;

“Service” means any service advertised on this Website;

“UK” means England, Scotland, Wales, Northern Ireland and Isle of Man

“We/Us/Our” means Ventura Commercial Ltd of 101b Melton Road Leicester LE4 6PN, England registered in England and Wales with Registered Number 636095;

“V C Ltd” means Ventura Commercial Ltd;

“Website” means www.thechainhut.co.uk which is operated and owned by Us;

“You/Your” means a user of this Website.

 

2 INFORMATION ABOUT US

www.thechainhut.co.uk is an internet website operated and owned by V C Ltd. We are registered in England and Wales under company number registration number 636095. Registered office address 101b Melton Road, Leicester, LE4 6PN. 

 

3 CONTACT US

If you would like assistance with new and existing orders or any other enquiries, our customer service team will be delighted to hear from you and can be contacted during the following times:

Monday to Friday: Between 9am - 5pm

Saturday and Sunday: Closed

Public Bank Holidays: Closed

Email: hello@thechainhut.co.uk (We aim to respond to all email enquiries within 1 working day)

Telephone: 0116 2335587 (This is a standard UK landline and we do not charge to receive calls. Please check with your telephone or mobile network provider for any applicable charges)

 

4 INTELLECTUAL PROPERTY

All website content including design, graphics, text, media, photographs, video, copyrights, trademarks and intellectual property shall remain the ownership of V C Ltd. Permission is only given to all purchasers to electronically copy and print sections of this website for personal non-commercial use only and for the sole purpose of using this website. Any other use, without the written permission of V C Ltd, is strictly prohibited. 

 

5 ACCESS TO THIS WEBSITE

You are permitted a limited licence to access and make personal use of this website. You are strictly prohibited from downloading any content without our express written consent. This licence does not include any resale or commercial use of this website and its content; or the use of data mining, robots, or any other data gathering and extraction tools.

We will endeavour to keep our website accessible and to ensure that your experience will be uninterrupted and free from any errors. Owing to the nature and changing technical behaviours of the internet which are beyond our control this cannot be guaranteed. Occasionally, your access to our website may be restricted to allow for any maintenance repairs, improvements or introduction of new content, products and services. We will always aim to minimise the frequency and duration of any restrictions; however, we are not liable if the website becomes unavailable for any period.

You must not use our website in anyway that will cause or will likely to cause its access to be harmed by interruption, damage or impairment. You must not use our website for any unlawful or fraudulent purposes, or in connection with any criminal activity and any such illegal use of our website will result in your details being reported to the Police and appropriate authorities.

We may provide links to other third-party websites by way of referencing website pages that feature content which we feel will be helpful to your shopping on our website. As these websites are not owned or managed by us, we cannot be held responsible for access to and from these websites. The inclusion of third-party websites does not imply any endorsement of the content or materials that they publish and we take no responsibility or liability, directly or indirectly, for their privacy practices and conduct.

 

6 PLACING AN ORDER

Our website has been designed to make your shopping experience seamless and enjoyable as possible. In addition to providing detailed information about our products and services to allow for a well-informed purchasing decision, we have provided a clear and structured process to navigate through the ordering process. Rest assured, as prices including any calculated discount applied and delivery information is displayed at multiple stages. You will also have an opportunity to make amendments to your order details prior to the final stage of entering your payment details and completing payment.

Stage 1 - Once we have received your order, we will send you an Order Received email. This email does not act as acceptance of your order as this is subject to approval of stock availability, correct pricing, validation checks and your payment being authorised. You will also receive a separate email directly from Sage Pay to confirm your payment. 

Stage 2 – We will carry out validation checks and where necessary we may need to contact you to confirm information on your order by email and/or telephone. Please allow a reasonable time frame of your delivery expectations from the date of your order being placed. In most cases validation checks are completed within our standard processing time and therefore will not affect the delivery of your order. However, where we are unable to complete validation checks on time owing to a late response from you or authorising parties, we will not be held responsible for any such orders dispatched and consequently delivered beyond the original estimated delivery time frame.

Stage 3 – Your order has been validated and approved. We will send an Order Dispatched email to let you know that your order is now on its way and will include delivery information. It is at this point that a contract will exist between us under these terms and conditions.

7 VALIDATION CHECKS

For our mutual protection and safety of using this website we carry out identification checks where necessary, to validate the details supplied in your order. This is to prevent against fraudulent activities and to promote a safe and secure shopping experience. When conducting our checks, we use publicly available records such as the Electoral Roll and may elect third party services to perform checks on our behalf. By placing an order with us you consent to validation checks being made. We may need to contact you by email, letter or telephone to verify information provided before we are able to approve and dispatch your order. In the event we are unable to successfully validate your order we reserve the right to refuse your order and cancel any pending payments. 

 

8 PRICING & PAYMENTS

All prices advertised on this website are quoted in GBP Pounds Sterling inclusive of VAT and applicable exclusively to the products and services purchased solely through this website. 

We will always try to ensure that pricing is accurate. If we have unintentionally advertised the price any of our products and services incorrectly, we reserve the right to exercise the following actions as outlined in the Website Content & Errors section below:

-        If no order has been placed for the product or service, to immediately update to its correct higher or lower price without notice

-        If an order has been placed but not yet dispatched and the correct price should be lower than the price paid, we will at our discretion refund you the difference.

-        If an order has been placed but not yet dispatched and the correct price should be higher than the price paid, we will at our discretion honour the original price or if this is not feasible we reserve the right to cancel your order with a full refund

-        If your order has been dispatched and the correct price should have been lower or higher, we will simply honour the original price as purchased on the order. We will not issue any partial refunds nor ask for any additional payments.

To cater for the many credit and debit cards that are in use we accept full payment of your order on this website or by telephone. We use a nationally established and highly reputable payments platform by Sage Pay which has the highest level of card data security (PCI DSS Level 1 compliant). No card details are ever stored on this website. This means you have complete peace of mind knowing that your details will be handled safely, securely and that you are protected against fraud. Making payment using Sage Pay is completely free and we confirm that there are no additional charges whether using a credit or a debit card. For further information including the Sage Pay user agreement please visit https://www.sagepay.co.uk/support/online-shopper-support

 

9 WEBSITE CONTENT & ERRORS

We make every effort to ensure that our website provides as accurate information as is possible in the content published. This includes information on the pricing of products and services, their descriptions (graphic, text, photographic and video) and stock availability. We take no responsibility for colours or sizing of products not matching the appearance displayed on your viewing device as this will vary entirely on the qualitative reproduction capacity, performance and screen resolution of your device. We highly advise that the full product descriptions and specifications are read prior to placing your order.

At any time, we may be required to make amendments to our website without notice including: changes to these terms and conditions; changes to any current promotional offers, discounts and sales; revisions to content such as product prices and information and temporary or permanent withdrawal of our website.

Additionally, whilst we always strive to provide as much accurate detailed information available to help you make a well-informed purchasing decision, we apologise for any unintentional occurrences where erroneous information has been displayed. We reserve the right to amend and correct errors at any time without prior notice both prior to an order being placed with us or upon receiving an order from you but has not yet been approved or dispatched. 

 

10 OFFERS & PROMOTIONS

As a jewellery retailer we always endeavour to offer all our customers the opportunity to take advantage of receiving savings on their purchases with us when possible. For this reason, at different times of the year we run a variety of fantastic promotional sales campaigns in the form of discounted price cuts, multi-buy offers and qualifying discount codes to name a few. These sales will be operating for a limited time only and are subject to stock availability. We also reserve the right to withdraw any offers at any time. Sale price items cannot be used in conjunction with any other offer unless prior approval by us and therefore should any discounts be applied to your order incorrectly; we reserve the right to cancel your order. This does not affect your statutory rights.

 

11 DELIVERY

Any order received before 2pm Monday to Friday will be dispatched the same day providing it has been approved. Any order received after 2pm will be dispatched the next working day. Any order received between 2pm Friday and 1.59pm Monday will be dispatched on Monday. For delivery charges please refer to our rates table found in our Delivery Policy.

We deliver to the delivery address on an order as provided by you. This includes where the delivery address differs from the billing address. At the time of placing your order you will be advised of an estimated delivery time frame subject to the delivery service selected. Every effort is made to meet this delivery time frame although in rare circumstances beyond our control such as adverse weather or severe road network issues we may experience delays. In the event this occurs we will notify you of the delay and provide a revised delivery estimate. The only exception to this is if Royal Mail Special Delivery Next Working Day Guaranteed by 1pm delivery service has been purchased and we have failed to meet the promised delivery date.

Where a delivery estimate is quoted in days, this refers to ‘working days’ defined as Monday to Friday and excludes UK public bank holidays.

Delivery to Addresses outside of the UK and Northern Ireland: Upon arrival to the destination delivery address your order package may be liable for import taxes and/or duties. Please check with your local authority as all recipients shall bear responsibility for any charges due.

Undeliverable or incomplete addresses: Our couriers will always endeavour to deliver all orders correctly and on time. In the circumstance where they have deemed this undeliverable owing to the following reasons: addressee gone away, address being incomplete, address inaccessible, addressee unknown at the address, refused at the address, or the address being non-existent your order will be returned back to us. Should this occur we reserve the right to refund your order and deduct the original postage and packaging charged. Additionally, if the postage and packaging was free owing to any promotion accepted, we reserve the right to deduct the expense paid by us as will have normally been charged without any qualifying promotion. These amounts dependent upon the delivery service used are; RM24 £1.95  1st Class Signed £3.95, Special Delivery £9.95, EU Tracked & Signed £12.99 and ROW Tracked & Signed £14.99.

 

12 CANCELLATIONS, RETURNS & EXCHANGES

We understand that when shopping online things do not always go to plan and that your shopping needs can change even after making your purchase. That is why in compliance with UK law, we have outlined flexible resolutions through clear and reasonable procedures subject to the following circumstances:

 

REQUEST

CIRCUMSTANCE

ACTION

Cancellation

Order placed which is pending approval or has been approved but not yet dispatched

Full Refund including Postage & Packaging if charged

Cancellation

Order placed with has been dispatched

Full Refund (excluding Postage & Packaging if charged) upon the return of your order providing we have been notified within 14 days following the date of receipt. All items must be returned in original condition within 14 days following the date you have notified us. Please refer to our definition of this further below.

Cancellation

Delivery Delayed by 30 days or more

In the rare circumstance that you have not received your order within 30 days of being dispatched you are welcome to cancel your order and receive a full refund (including Postage & Packaging if originally charged).

 

If you receive your order after 30 days of being dispatched and decide to keep any item/s we can refund your Postage & Packaging if originally charged.

Return

Return for the following reasons:

-Changed Mind/ No longer Required

-Bought the wrong size

-Undeliverable to delivery address

Full Refund (excluding Postage & Packaging if originally charged) upon the return of your order providing we have been notified within 14 days following the date of receipt. All items must then be returned in original condition within 14 days following the date you have notified us. Please refer to our definition of original condition further below or  by clicking here. We aim to issue refunds within 2 working days subject to inspection of the item/s returned.

Return

Return for the following reasons:

-Item/s received faulty

-Incorrect item/s received

In the rare circumstance that you receive an incorrect item/s you must notify us within 14 days following the date of receipt. For faulty items this must be reported to us within 48 hours of receipt.


1.We may ask for photographic evidence

2.We will offer a replacement or a refund

3. We will arrange for you to return the item/s back to us at our own cost

4. Upon inspection of the returned item/s we will finally send out a replacement or issue a full refund (including Postage & Packaging if originally charged). 

We aim to issue refunds within 2 working days subject to inspection of the item/s returned. Further explanation of inspection can be found further below or by clicking here.

Exchange

Exchanging item/s for a different size or item/s

Exchanges accepted providing the following conditions are met:-All items are in original condition and have not been worn other than tried on for size and with their original packaging-We have been notified within 14 days following the date of receipt and all items are returned to us within 14 days following the date we have been notified Exchanges will be administered in the following way: Upon inspection of the returned item/s we will issue a full refund (excluding Postage & Packaging if originally charged). We aim to issue refunds within 2 working days subject to inspection of the returned item/s.  You are welcome to proceed with placing a new order even before returning the original item/s or whilst we are processing your return, especially if they are required urgently. Alternatively, you may simply wait until we have issued your refund and then place a new order, whichever is your most convenient preference.

Refund or replacement

Refunds or replacements for the following reasons:
-Wear and Tear

We cannot refund or replace products that have developed a fault as a result of wear and tear. Wear and tear scenarios are as a result of products damaged from everyday wear and tear; tarnishing of silver;damage resulting from misuse or accidental handling; exposure to lotions and creams or any other tarnish accelerants; lost/misplaced products.

 

 

What we mean as ‘original condition’

Any item that has been returned to us in the exact condition in which it was originally received including its original packaging such as: any protective moisture-proof grip seal bags, gift boxes, silver care guides and polishing cloths. The item can be worn by trying on for size and must not be returned damaged even if unintentionally caused by accident, neglect or misuse. For example, not being adequately packed and damaged in transit whilst being returned, showing signs of wear such as scented with fragrances or cosmetic products, tarnishing, scratches or having been physically altered.

Upon carrying out our inspection, if we have determined any item returned not to be in original condition, at our discretion, we reserve the right to refuse your return. This will depend entirely on the individual circumstances: Any item beyond repair will not be refunded and subsequently returned back to you; Any item requiring restoration or repair in order to bring the item available for re-sale, we may deduct up to 50% of the sale price of the item on your refund. For hygienic reasons we cannot accept returns or refunds on earrings or cleaning products unless retained sealed and unopened. This does not affect your statutory rights.

For further guidance you should check our silver care guide HERE:  or if still unsure contact us preferably by email or telephone using the details provided on our contact page HERE

 

13 NEWSLETTER SUBSCRIPTIONS

By subscribing to our newsletters, you agree to receive emails from us. The aim of our newsletter subscription service is to provide the following valuable benefits; Helpful knowledge and jewellery insights; Provide information on new and existing products and services; Notify you of exclusive discounts, seasonal offers, promotions and sales.

In order to activate your subscription you will be kindly asked to confirm your email address upon registration where a confirmation link will be emailed to the address provided which you will be required to click in order to confirm your email address and acceptance.

We are fully compliant with GDPR Regulations to ensure that we will not communicate, publish or share any of your personal details including email address to any third parties. There is no minimum period that you must subscribe, and you can always amend your subscription or cancel by contacting us anytime.

We reserve the right to amend or cancel any of our newsletter subscriptions at any time without prior notice or liability.

Please note that our newsletter subscription currently entitles you to a 10% discount on your first order placed with us. Subject to your total order value after this discount has been applied you may also still qualify for free delivery (please refer to our delivery policy for further information). This discount is strictly limited to your first order only and cannot be used on any subsequent orders placed with us. If a different email address has been fraudulently used to exploit the use of a new 10% discount code, we reserve the right to cancel and refund such orders. 

 

14 LIABILITY

All material and content displayed on our website has been published ‘as is’ and without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, and third parties connected to us hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade;

Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.