We appreciate that the delivery of your order is a vital part of your shopping experience. That’s why we use the most efficient, reliable, and cost-effective couriers to ensure that you receive your order safely. Our flexible delivery options below are the most competitive and to accommodate various lifestyles, wherever and whenever you wish to receive your order. Oh, we’re also super speedy to process orders, offering same-day dispatch on all orders received and approved before 1pm Monday to Friday. Any orders received after this cut-off time will be dispatched the next working day (Excludes Public and Bank Holidays). Weekend orders are dispatched first thing on the following Monday.
We continue to operate in fulfilling your orders as usual and dispatching with the Royal Mail Mon-Fri. During this time whilst the majority of orders will arrive within the estimated dates, please note these are estimated dates and not a guaranteed delivery window owing to factors beyond our control with human resource issues at the Royal Mail. Therefore you should be prepared to expect a chance of delay. Please contact us to seek further guidance if unsure. More information about their latest delivery services can be found visiting their website HERE
RM 1st & 2nd Class Signed requires a signature on receipt, delivery estimated only
RM TRACKED 24 & 48 require a signature upon receipt.
Royal Mail Special Delivery: Arrives Next Day by 9pm: Delivered the Next Working Day when orders are placed by 1pm (Mon-Fri), requires a signature on receipt.
When selecting this service after 1pm on Friday, over the weekend or a Bank Holiday, orders will be dispatched the immediate next working day and will delivered from the next working day after dispatch.
Selecting this service will not Guarantee a Saturday delivery.
You can track the status of your package HERE
Please note that although majority of orders are delivered well within Royal Mail’s estimated dates, there may be rare instances beyond our control, where it may take a little longer for your order to arrive. If this is the case then we first ask for your kind grace and patience in allowing a little extra time for the Royal Mail to delivery your order. Once the estimated delivery date has passed please notify us a soon as possible so that we can advise further with you.
We guarantee that all of our products are manufactured to the highest quality standards in the industry and worldwide, and certain that you will be pleased with your purchase. Nevertheless, on the rare occasion that you are not satisfied we will be more than happy to offer a refund or an exchange (subject to availability).
If you're seeking to change your original order item(s) for an alternative item (size, length, style etc) please return your order item(s) back to us and kindly replace a new order separately at your convenience.
Steps to Return:
For a Refund:
- Simply contact us via the returns email address on your packing slip at any time within 14 days of receiving your order to notify us you wish to return your order or our contact form HERE
- Within 24-48 hours of receiving your retun request we'll provide you with an Returns Number (RMA Number) and Return Slip for your return.
- Once we've approved your return and provided you with a Returns Slip you'll then have a further 14 days in which you can post your return item(s) back to us.
In rare cases where you have posted your return back to us within 14 days of your RMA Number and Returns Slip issued, but owing to delays within the Royal Mail we receive it outside of this 14 day period, we will consider this to have been returned on time and thereby not hold your responsible for any delays. Any returns that are posted to us after 14 days of authorising your return will not be accepted and returned back to you.
EXTENDED CHRISTMAS EXCHANGE RETURNS POLICY:
- Any orders placed between Sunday 21st November 2021 to Tuesday 21st December 2021 are elegible to be returned back to us beyond our standard returns period for an exchange of an alternative item(s).
- You must notify us of your wish to exchange and can do so at anytime up until Friday 7th January 2021 by contacting us by the email address provided on your Packing Slip or our contact form HERE.
- You'll also need to ensure that you've posted your original order item(s) back to us no later than Monday 10th January 2022.
- Any returns that are posted to us after Monday 10th January 2022 will not be accepted and returned back to you.
How we process your Christmas Exchange:
- If your new preferred item is higher in value we'll provide you with a secure link to pay the difference by email upon inspection and receipt of your return.
- Where your new preferred item(s) are higher in value than the original order item(s), we'll provide you with a credit note by email for the difference. The value of the credit note can be used up to 3 months from the purchase date.
RETURNS CONDITIONS FOR ALL RETURNS, INCLUDING CHRISTMAS EXTENDED RETURNS:
You should return the unworn item to us in its Original Condition (Click here for what we define as original condition) and original packaging (includes any moisture-proof packaging and giftbox only) and with relevant purchase receipts. We're unable to accept returns or exchanges where items wrapped in protective film have been removed from the product. Obtaining a free Proof of Post/Certificate of Posting from your local post office is recommended to verify the date of hand over. In the rare event you have received a faulty/damaged item you must report this to us within 48 hours. Please note that in the interests of hygiene we are unable to accept refunds and exchanges on earrings and pierced jewellery. When returning please ensure to use one of the Royal Mails Services, if unsure please contact us. This does not affect your statutory rights. Please be advised that if you have your item/s altered, repaired, or adjusted privately by an individual or commercially by another company, then this will invalidate your right to receive a refund or exchange. To maintain eligibility on this policy all work must be carried out by V C Ltd or an approved third-party company working on behalf of V C Ltd. Buyers are responsible for any return costs. We also understand visiting a post office may be a risk for some of our customers, therefore as an alternative you may want to drop your items in a post box or have the Royal Mail collect from your doorstep. The Royal Mail has a system to facilitate purchasing your postage online and also arranging a collection from your doorstep (printer required). Read more here: https://www.royalmail.com/collection or here https://send.royalmail.com/
How long it takes us to process your Return or Exchange:
Whilst most returns are usually processed within 3-5 working days of receipt at this time of the year, please kindly grace us some patience and allow up to 7 working days at the most for us to process your return once it has arrived. We will notify you of arrival of your return by email should you label your RMA number on the front or back of the package. Once a refund has been applied from our system, it may take between 1-3 working days to be processed by your card issuing bank. All refunds once applied will be notified to you via e-mail and sent directly to the e-mail address you have provided to us on the checkout page. Where you have used Social Login (Facebook or Google) to checkout, this will be the same e-mail used for that Social Media Account. If you have not received an e-mail and it is not in your junk or spam folders please contact us directly on the link provided below.
Whilst our contact details are also available with your purchase, you are also welcome to contact us by phone or e-mail HERE
For full terms & conditions regarding returns please visit our Terms & Conditions section HERE
TRADE ORDERS: Orders placed with us by companies, individuals, or individuals on behalf of any commercial entity for personal or commercial purposes have 5 working days from the date of receipt to inform of us their wish to return any goods. We do not accept any return requests after 5 working days following the date of receipt.