You can track the status of your package HERE
Please note that
although majority of orders are delivered well within Royal Mail’s estimated dates, there may be rare
instances beyond our control, where it may take a little longer for your order to arrive. If this is the
case then we first ask for your kind grace and patience in allowing a little extra time for the Royal Mail
to delivery your order. Once the estimated delivery date has passed please notify us a soon as possible so
that we can advise further with you.
We guarantee that all of our products are manufactured to the highest quality standards
in the industry and worldwide, and certain that you will be pleased with your purchase. Nevertheless, on the
rare occasion that you are not satisfied we will be more than happy to offer a refund or an exchange
(subject to availability).
Steps to Return:
- Simply contact us within 14 days of receiving your order to notify us you wish to return your order
- We will then provide an RMA number
- Once we have issued you with an RMA number you then have a further 14 days to return your item
You should return the unworn item to us in its original condition and original packaging
(includes any moisture-proof packaging and giftbox) and with relevant purchase receipts. If you have posted
this item to us within 14 days of the date of notifying us of your return but owing to delays within the
Royal Mail we receive it outside of this 14 day period, we will consider this to have been returned on time.
Obtaining a free Proof of Post/Certificate of Posting from your local post office is recommended to verify
the date of hand over. Any returns that are posted to us after 14 days of notifying us of a return will not
be accepted. In the rare event you have received a faulty/damaged item you must report this to us within 48
hours. Please note that in the interests of hygiene we are unable to accept refunds and exchanges on
earrings and pierced jewellery. When returning please ensure to use one of the Royal Mails Services, if
unsure please contact us. This does not affect your statutory rights.
Buyers are responsible for any
UPDATE: We also understand visiting a post office may be a risk for some of our customers,
therefore as an alternative you may want to drop your items in a post box. The Royal Mail has a system to
facilitate purchasing your postage online. Please see the following link
Please be advised that if you have your item/s
altered, repaired, or adjusted privately by an individual or commercially by another company, then this will
invalidate your right to receive a refund or exchange. To maintain eligibility on this policy all work must
be carried out by V C Ltd or an approved third-party company working on behalf of V C Ltd.
returns are usually processed within 24-48hours of receipt (update) during this current COVID-19 situation,
please kindly grace us some patience and allow up to 7 working days for us to process your return once it
has arrived. We will notify you of arrival of your return by email should you label your RMA number on the
front or back of the package. Once a refund has been actioned from our system, it may take between 3-5
working days to be processed by your card issuing bank. All refunds once actioned will be notified to you
via e-mail and sent directly to the e-mail address you have provided to us on the checkout page. Where you
have used Social Login (Facebook or Google) to checkout, this will be the same e-mail used for that Social
Media Account. If you have not received an e-mail and it is not in your junk or spam folders please contact
us directly on the link provided below.
Whilst our contact details are also available with your purchase, you are also welcome to
contact us by phone or e-mail HERE
For full terms & conditions regarding returns please visit our Terms & Conditions
Please kindly note the process for returning orders relating to alternative product size
(length, thickness etc):
You are, of course welcome to return an item if it does not fit and you are seeking for
an alternative size.
In this case, we recommend to replace a new order at your convenience for the desired
size, and then to separately return the unwanted item back to us where upon receipt a refund will be issued.