We appreciate that the delivery of your order is a vital part of your shopping experience. That’s why we use the most efficient, reliable, and cost-effective couriers to ensure that you receive your order safely. Our flexible delivery options below are the most competitive and to accommodate various lifestyles, wherever and whenever you wish to receive your order. Oh, we’re also super speedy to process orders, offering same-day dispatch on all orders received and approved before 1pm Monday to Friday. Any orders received after this cut-off time will be dispatched the next working day (Excludes Public and Bank Holidays). Weekend orders are dispatched first thing on the following Monday.
We continue to operate in fulfilling your orders as usual and dispatching with the Royal Mail Mon-Fri. During this time whilst the majority of orders will arrive within the estimated dates, please note these are estimated dates and not a guaranteed delivery window owing to factors beyond our control with human resource issues at the Royal Mail. Therefore you should be prepared to expect a chance of delay. Please contact us to seek further guidance if unsure. More information about their latest delivery services can be found visiting their website HERE
RM 1st & 2nd Class Signed requires a signature on receipt, delivery estimated only
RM TRACKED 24 & 48 require a signature upon receipt.
Royal Mail Special Delivery: Arrives Next Day by 9pm: Delivered the Next Working Day when orders are placed by 1pm (Mon-Fri), requires a signature on receipt.
When selecting this service after 1pm on Friday, over the weekend or a Bank Holiday, orders will be dispatched the immediate next working day and will delivered from the next working day after dispatch.
Selecting this service will not Guarantee a Saturday delivery.
You can track the status of your package HERE
Please note that although majority of orders are delivered well within Royal Mail’s estimated dates, there may be rare instances beyond our control, where it may take a little longer for your order to arrive. If this is the case then we first ask for your kind grace and patience in allowing a little extra time for the Royal Mail to delivery your order. Once the estimated delivery date has passed please notify us a soon as possible so that we can advise further with you.
We guarantee that all of our products are manufactured to the highest quality standards in the industry and worldwide, and certain that you will be pleased with your purchase. Nevertheless, on the rare occasion that you are not satisfied we will be more than happy to offer a refund or an exchange (subject to availability).
Steps to Return:
- Simply contact us within 14 days of receiving your order to notify us you wish to return your order
Can't leave your house to return an item back to us for any reason? From October 2020, the Royal Mail now offer to collect from your door step. Read more here: https://www.royalmail.com/collection
- We will then provide an RMA number
- Once we have issued you with an RMA number you then have a further 14 days to return your item
You should return the unworn item to us in its original condition and original packaging (includes any moisture-proof packaging and giftbox) and with relevant purchase receipts. We're unable to accept returns where items wrapped in protective film have been removed from the film. If you have posted this item to us within 14 days of the date of notifying us of your return but owing to delays within the Royal Mail we receive it outside of this 14 day period, we will consider this to have been returned on time. Obtaining a free Proof of Post/Certificate of Posting from your local post office is recommended to verify the date of hand over. Any returns that are posted to us after 14 days of notifying us of a return will not be accepted. In the rare event you have received a faulty/damaged item you must report this to us within 48 hours. Please note that in the interests of hygiene we are unable to accept refunds and exchanges on earrings and pierced jewellery. When returning please ensure to use one of the Royal Mails Services, if unsure please contact us. This does not affect your statutory rights.
Buyers are responsible for any return costs.
UPDATE: We also understand visiting a post office may be a risk for some of our customers, therefore as an alternative you may want to drop your items in a post box. The Royal Mail has a system to facilitate purchasing your postage online (printer required). Please see the following link https://parcel.royalmail.com/orders/quick-delivery/.
The Royal Mail can also collect from your door step when purchasing your postage onilne too. To arrange this please visit https://www.royalmail.com/collection
Please be advised that if you have your item/s altered, repaired, or adjusted privately by an individual or commercially by another company, then this will invalidate your right to receive a refund or exchange. To maintain eligibility on this policy all work must be carried out by V C Ltd or an approved third-party company working on behalf of V C Ltd.
Whilst most returns are usually processed within 24-48hours of receipt (update) during this current COVID-19 situation, please kindly grace us some patience and allow up to 7 working days for us to process your return once it has arrived. We will notify you of arrival of your return by email should you label your RMA number on the front or back of the package. Once a refund has been actioned from our system, it may take between 3-5 working days to be processed by your card issuing bank. All refunds once actioned will be notified to you via e-mail and sent directly to the e-mail address you have provided to us on the checkout page. Where you have used Social Login (Facebook or Google) to checkout, this will be the same e-mail used for that Social Media Account. If you have not received an e-mail and it is not in your junk or spam folders please contact us directly on the link provided below.
Whilst our contact details are also available with your purchase, you are also welcome to contact us by phone or e-mail HERE
For full terms & conditions regarding returns please visit our Terms & Conditions section HERE
Please kindly note the process for returning orders relating to alternative product size (length, thickness etc): You are, of course welcome to return an item if it does not fit and you are seeking for an alternative size. In this case, we recommend to replace a new order at your convenience for the desired size, and then to separately return the unwanted item back to us where upon receipt a refund will be issued.
TRADE ORDERS: Orders placed with us by companies, individuals, or individuals on behalf of any commercial entity for personal or commercial purposes have 5 working days from the date of receipt to inform of us their wish to return any goods. We do accept any returns after 5 working days following the date of receipt.