Service Updates
Last Updated: Monday 19th December 2022
Royal Mail Postal Strikes:
The CWU has formally notified Royal Mail they plan to call on their members who collect, sort and deliver parcels and letters to take national strike action on:
We always strongly advise to order early and you may consider to take advantage of our Extended Returns Exchange Policy if purchasing for Christmas. Read More about our Extended Exchange Policy HERE
There are expected to be unpredictable be delays due to staff shortages accross the whole of the UK. Whether you are sending us your returns or we are dispatching your orders there are likely to be delays so we request to grace us patience on the days during and surrounding the strike. The Royal Mail have contingency plans, but since they will be at a severely reduced capacity of frontline workforce, you should expect significant disruption not only on the strike days themselves but those surrounding before, during and shortly after the strike days.
Please visit the Royal Mail website links below for the latest information:
On days when strike action is taking place:
What you can do:
The following postal services that are normally guaranteed are not guaranteed to be delivered by any time frame:
Special Delivery Guaranteed: They will prioritise and deliver as many Special Delivery items as their resources allow during strike action. However, they cannot guarantee delivery of all items by 9am or 1pm next day. Customers will not be able to claim compensation for items which are delayed during the period and there will be a suspension to this normally guaranteed delivery.
Tracked 24: Tracked 24 items will be treated as a priority for delivery on days when strike action is taking place. However, significantly reduced resources mean there will be a delay to some Tracked 24 items posted the day before, on the day of and in the days immediately after strike action.
Delays
Items posted the day before, during or in the days after any strike action will be subject to delay.
Visiting Delivery Offices and Customer Service Points
Delivery Offices and Customer Service Points will be closed on days when strike action is taking place. Please do not try to collect from or drop off items on these dates. They will reopen the day after strike action has finished.
Post Offices
Post Offices will be open and offering the usual range of services on days when strike action is taking place. However, collections by Royal Mail from Post Offices will be limited. Customers should expect delays to items sent on strike days and on the days immediately after strike action.
Postboxes
You can continue to use postboxes throughout industrial action. Please bear in mind collections from post boxes will be limited on day/s of industrial action and delay to items should be expected.
Previous dates of Royal Mail Strike:
CUSTOMER SERVICE AVAILABILITY DURING CHRISTMAS & NEW YEAR
Thurs 22nd December 2022 to Weds 4th January 2023: During this holiday period we will continue to keep our Customer Services operational except on Bank Holidays and Weekends, however please be advised that our response times may take up to 48 hours and we’ll only be available via email. Our in-bound telephone support will be unavailable from Thurs 22nd December 2022 to Weds 4th January 2023 and available from Thurs 5th January 2023. If your query is urgent please specific in your email or subject line and we'll do our best to respond to you at the soonest opportunity.
| Day | Support Availability |
|---|---|
| Thursday 22nd December | Contact Form |
| Friday 23rd December | Contact Form |
| Saturday 24th December (Christmas Eve) | Closed |
| Sunday 25th December (Christmas Day) | Closed |
| Monday 26th December (Boxing Day) | Closed |
| Tuesday 27th December (Bank Holiday) | Closed |
| Wednesday 28th December | Contact Form |
| Thursday 29th December | Contact Form |
| Friday 30th December | Contact Form |
| Saturday 31st December 2022 (New Years Eve) | Closed |
| Sunday 1st January 2023 (New Years Day) | Closed |
| Monday 2nd January (Bank Holiday) | Closed |
| Tuesday 3rd January | Contact Form |
| Wednesday 4th January | Contact Form |
| Thursday 5th January | Resumes as normal |
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